Nursing Tips

Fundamentals (139)

The time period after a pathogen has entered a patient until the appearance of general signs and symptoms is known as the "incubation" period of illness.

"Incubation" Period of Illness

Cathy Parkes RN, BSN, PHN, CWCN

The time period after a pathogen has entered a patient until the appearance of general signs and symptoms is known as the "incubation" period of illness.

"Incubation" Period of Illness

Cathy Parkes RN, BSN, PHN, CWCN

The time period after a pathogen has entered a patient until the appearance of general signs and symptoms is known as the "incubation" period of illness.

The RN should never delegate any portion of the nursing process or patient education.

RN Delegation

Cathy Parkes RN, BSN, PHN, CWCN

The RN should never delegate any portion of the nursing process or patient education. 

RN Delegation

Cathy Parkes RN, BSN, PHN, CWCN

The RN should never delegate any portion of the nursing process or patient education. 

The progressive approach to employee discipline should begin with a verbal reprimand, followed by a formal/written reprimand, then a suspension from work, and finally involuntary termination.

Progressive Approach to Employee Discipline

Cathy Parkes RN, BSN, PHN, CWCN

The progressive approach to employee discipline should begin with a verbal reprimand, followed by a formal/written reprimand, then a suspension from work, and finally involuntary termination.

Progressive Approach to Employee Discipline

Cathy Parkes RN, BSN, PHN, CWCN

The progressive approach to employee discipline should begin with a verbal reprimand, followed by a formal/written reprimand, then a suspension from work, and finally involuntary termination.

The older adult may experience presbycusis, which is bilateral hearing loss which starts with the loss of high-pitched frequencies.

Presbycusis

Cathy Parkes RN, BSN, PHN, CWCN

The older adult may experience presbycusis, which is bilateral hearing loss which starts with the loss of high-pitched frequencies.

Presbycusis

Cathy Parkes RN, BSN, PHN, CWCN

The older adult may experience presbycusis, which is bilateral hearing loss which starts with the loss of high-pitched frequencies.

The Nurse Practice Act (NPA) is a legal document that governs nursing practice in each state.

The Nurse Practice Act (NPA)

Cathy Parkes RN, BSN, PHN, CWCN

The Nurse Practice Act (NPA) is a legal document that governs nursing practice in each state.

The Nurse Practice Act (NPA)

Cathy Parkes RN, BSN, PHN, CWCN

The Nurse Practice Act (NPA) is a legal document that governs nursing practice in each state.

The nursing process is a systematic approach used to guide patient care. The steps include: assessment; diagnosis; planning; implementation; evaluation.

The Nursing Process

Cathy Parkes RN, BSN, PHN, CWCN

The nursing process is a systematic approach used to guide patient care. The steps include: assessment; diagnosis; planning; implementation; evaluation.

The Nursing Process

Cathy Parkes RN, BSN, PHN, CWCN

The nursing process is a systematic approach used to guide patient care. The steps include: assessment; diagnosis; planning; implementation; evaluation.

The five rights of delegation include the right task, circumstance, person, direction, and supervision. The RN is accountable for evaluating the outcome of all delegated tasks!

Five Rights of Delegation

Cathy Parkes RN, BSN, PHN, CWCN

The five rights of delegation include the right task, circumstance, person, direction, and supervision. The RN is accountable for evaluating the outcome of all delegated tasks!

Five Rights of Delegation

Cathy Parkes RN, BSN, PHN, CWCN

The five rights of delegation include the right task, circumstance, person, direction, and supervision. The RN is accountable for evaluating the outcome of all delegated tasks!

The best way to deal with conflict is by collaborating. In this management strategy, both parties put aside previous goals and work together towards a common goal.

Collaboration

Cathy Parkes RN, BSN, PHN, CWCN

The best way to deal with conflict is by collaborating. In this management strategy, both parties put aside previous goals and work together towards a common goal.

Collaboration

Cathy Parkes RN, BSN, PHN, CWCN

The best way to deal with conflict is by collaborating. In this management strategy, both parties put aside previous goals and work together towards a common goal.

The best way to assess patient comprehension of education is to have them "teach back" to the nurse or perform a "return demonstration" to ensure full understanding.

Assessing Patient Comprehension

Cathy Parkes RN, BSN, PHN, CWCN

The best way to assess patient comprehension of education is to have them "teach back" to the nurse or perform a "return demonstration" to ensure full understanding.

Assessing Patient Comprehension

Cathy Parkes RN, BSN, PHN, CWCN

The best way to assess patient comprehension of education is to have them "teach back" to the nurse or perform a "return demonstration" to ensure full understanding.

The American Nurses Association (ANA) establishes the ethical standards for the nursing profession.

American Nurses Association (ANA)

Cathy Parkes RN, BSN, PHN, CWCN

The American Nurses Association (ANA) establishes the ethical standards for the nursing profession.

American Nurses Association (ANA)

Cathy Parkes RN, BSN, PHN, CWCN

The American Nurses Association (ANA) establishes the ethical standards for the nursing profession.

Smoothing is a conflict management strategy where one party compliments the other in order to gain agreement, however the conflict is not actually resolved!

Conflict Management: Smoothing

Cathy Parkes RN, BSN, PHN, CWCN

Smoothing is a conflict management strategy where one party compliments the other in order to gain agreement, however the conflict is not actually resolved!

Conflict Management: Smoothing

Cathy Parkes RN, BSN, PHN, CWCN

Smoothing is a conflict management strategy where one party compliments the other in order to gain agreement, however the conflict is not actually resolved!

Slander is verbal defamation of character, while libel is defamation of character that is written.

Slander vs Libel

Cathy Parkes RN, BSN, PHN, CWCN

Slander is verbal defamation of character, while libel is defamation of character that is written.

Slander vs Libel

Cathy Parkes RN, BSN, PHN, CWCN

Slander is verbal defamation of character, while libel is defamation of character that is written.

Should a needlestick injury occur, thoroughly rinse the site with normal saline or water. Report the needlestick to the charge nurse immediately, and follow up with post-exposure prophylactic measures such as bloodwork.

Needlestick Injury

Cathy Parkes RN, BSN, PHN, CWCN

Should a needlestick injury occur, thoroughly rinse the site with normal saline or water. Report the needlestick to the charge nurse immediately, and follow up with post-exposure prophylactic measures such...

1 comment

Needlestick Injury

Cathy Parkes RN, BSN, PHN, CWCN

Should a needlestick injury occur, thoroughly rinse the site with normal saline or water. Report the needlestick to the charge nurse immediately, and follow up with post-exposure prophylactic measures such...

1 comment
Should a bomb threat be made via phone call, keep the caller talking and do not hang up. Write down as much as possible about the call, including the exact wording of the threat, the sound of the voice, and the caller's behavior.

Bomb Threat: What to do

Cathy Parkes RN, BSN, PHN, CWCN

Should a bomb threat be made via phone call, keep the caller talking and do not hang up. Write down as much as possible about the call, including the exact...

Bomb Threat: What to do

Cathy Parkes RN, BSN, PHN, CWCN

Should a bomb threat be made via phone call, keep the caller talking and do not hang up. Write down as much as possible about the call, including the exact...

Schedule chest physiotherapy before meals or 1 - 2 hours after meals to avoid vomiting. Administer a bronchodilator 30 - 60 minutes prior to treatment.

Chest Physiotherapy

Cathy Parkes RN, BSN, PHN, CWCN

Schedule chest physiotherapy before meals or 1 - 2 hours after meals to avoid vomiting. Administer a bronchodilator 30 - 60 minutes prior to treatment.

Chest Physiotherapy

Cathy Parkes RN, BSN, PHN, CWCN

Schedule chest physiotherapy before meals or 1 - 2 hours after meals to avoid vomiting. Administer a bronchodilator 30 - 60 minutes prior to treatment.

SBAR communication (which stands for situation, background, assessment, recommendation) is a technique to organize and facilitate communication with interdisciplinary team members.

SBAR Communication

Cathy Parkes RN, BSN, PHN, CWCN

SBAR communication (which stands for situation, background, assessment, recommendation) is a technique to organize and facilitate communication with interdisciplinary team members.

SBAR Communication

Cathy Parkes RN, BSN, PHN, CWCN

SBAR communication (which stands for situation, background, assessment, recommendation) is a technique to organize and facilitate communication with interdisciplinary team members.

Respite care is short-term relief of duties for primary caregivers which can decrease caregiver burnout and help prevent abuse.

Respite Care

Cathy Parkes RN, BSN, PHN, CWCN

Respite care is short-term relief of duties for primary caregivers which can decrease caregiver burnout and help prevent abuse.

Respite Care

Cathy Parkes RN, BSN, PHN, CWCN

Respite care is short-term relief of duties for primary caregivers which can decrease caregiver burnout and help prevent abuse.

Quality improvement is an ongoing process used to improve the quality and safety of health care, and should begin by establishing a standard of care.

Quality Improvement

Cathy Parkes RN, BSN, PHN, CWCN

Quality improvement is an ongoing process used to improve the quality and safety of health care, and should begin by establishing a standard of care.

Quality Improvement

Cathy Parkes RN, BSN, PHN, CWCN

Quality improvement is an ongoing process used to improve the quality and safety of health care, and should begin by establishing a standard of care.

Prior to beginning a surgery, a "time out" procedure should be done to verify the patient identity and the correct surgical site.

"Time Out" Procedure

Cathy Parkes RN, BSN, PHN, CWCN

Prior to beginning a surgery, a "time out" procedure should be done to verify the patient identity and the correct surgical site.

"Time Out" Procedure

Cathy Parkes RN, BSN, PHN, CWCN

Prior to beginning a surgery, a "time out" procedure should be done to verify the patient identity and the correct surgical site.

Presbyopia is a common finding in the older adult, and indicates difficulty focusing on close-up objects.

Presbyopia

Cathy Parkes RN, BSN, PHN, CWCN

Presbyopia is a common finding in the older adult, and indicates difficulty focusing on close-up objects.

Presbyopia

Cathy Parkes RN, BSN, PHN, CWCN

Presbyopia is a common finding in the older adult, and indicates difficulty focusing on close-up objects.

The MOST important side effect to know for BOTH hyperkalemia and hypokalemia is DYSRHYTHMIAS.

Hyperkalemia & Hypokalemia

Cathy Parkes RN, BSN, PHN, CWCN

The MOST important side effect to know for BOTH hyperkalemia and hypokalemia is DYSRHYTHMIAS.

Hyperkalemia & Hypokalemia

Cathy Parkes RN, BSN, PHN, CWCN

The MOST important side effect to know for BOTH hyperkalemia and hypokalemia is DYSRHYTHMIAS.

Response to a FIRE: Use the RACE sequence.  R = rescue (move patients to safer location).  A = alarm (activate alarm system).  C = contain (close doors/windows, turn off oxygen sources).  E = extinguish (use fire extinguisher).

FIRE-RACE

Cathy Parkes RN, BSN, PHN, CWCN

Response to a FIRE: Use the RACE sequence. R = rescue (move patients to safer location). A = alarm (activate alarm system). C = contain (close doors/windows, turn off oxygen...

FIRE-RACE

Cathy Parkes RN, BSN, PHN, CWCN

Response to a FIRE: Use the RACE sequence. R = rescue (move patients to safer location). A = alarm (activate alarm system). C = contain (close doors/windows, turn off oxygen...

Oxygen Safety - LevelUpRN

Oxygen Safety

Cathy Parkes RN, BSN, PHN, CWCN

Oxygen safety: Use COTTON bedding and clothes (vs. synthetic fabrics or wool).

Oxygen Safety

Cathy Parkes RN, BSN, PHN, CWCN

Oxygen safety: Use COTTON bedding and clothes (vs. synthetic fabrics or wool).

ABCDE Principle - LevelUpRN

ABCDE Principle

Cathy Parkes RN, BSN, PHN, CWCN

With the ABCDE principle in Nursing, A is for "airway". Ensure the patient has a patent airway AND the cervical spine is stabilized if neck/head trauma is suspected.

ABCDE Principle

Cathy Parkes RN, BSN, PHN, CWCN

With the ABCDE principle in Nursing, A is for "airway". Ensure the patient has a patent airway AND the cervical spine is stabilized if neck/head trauma is suspected.

Educate patients on the use of the incentive spirometer. They should inhale slowly and deeply, and use the device ~ 10 times an hour while awake.

Incentive Spirometer

Cathy Parkes RN, BSN, PHN, CWCN

Educate patients on the use of the incentive spirometer. They should inhale slowly and deeply, and use the device ~ 10 times an hour while awake.

Incentive Spirometer

Cathy Parkes RN, BSN, PHN, CWCN

Educate patients on the use of the incentive spirometer. They should inhale slowly and deeply, and use the device ~ 10 times an hour while awake.

Two types of data the nurse should document include objective and subjective.

Objective versus Subjective Data

Cathy Parkes RN, BSN, PHN, CWCN

Two types of data the nurse should document include objective and subjective.

Objective versus Subjective Data

Cathy Parkes RN, BSN, PHN, CWCN

Two types of data the nurse should document include objective and subjective.

Laissez-Faire leadership style follows a hands-off approach, which leads to low productivity and frustration.

Laissez-Faire Leadership

Cathy Parkes RN, BSN, PHN, CWCN

Laissez-Faire leadership style follows a hands-off approach, which leads to low productivity and frustration.

1 comment

Laissez-Faire Leadership

Cathy Parkes RN, BSN, PHN, CWCN

Laissez-Faire leadership style follows a hands-off approach, which leads to low productivity and frustration.

1 comment
Prevalence is the number of current cases (new and pre-existing) of a disease/injury in a population during a specified time. This figure does not include those who have died from the condition!

Prevalence

Cathy Parkes RN, BSN, PHN, CWCN

Prevalence is the number of current cases (new and pre-existing) of a disease/injury in a population during a specified time. This figure does not include those who have died from...

Prevalence

Cathy Parkes RN, BSN, PHN, CWCN

Prevalence is the number of current cases (new and pre-existing) of a disease/injury in a population during a specified time. This figure does not include those who have died from...

Patients with artificial airways may be unable to speak. Use alternative communication methods (e.g., writing board) to allow the patient to convey their needs.

Patients with Artificial Airways

Cathy Parkes RN, BSN, PHN, CWCN

Patients with artificial airways may be unable to speak. Use alternative communication methods (e.g., writing board) to allow the patient to convey their needs.

Patients with Artificial Airways

Cathy Parkes RN, BSN, PHN, CWCN

Patients with artificial airways may be unable to speak. Use alternative communication methods (e.g., writing board) to allow the patient to convey their needs.

When recording I&Os, ice chips should be recorded as half their volume. For example, 8 oz of ice chips count as 4 oz of water.

Recording I&Os

Cathy Parkes RN, BSN, PHN, CWCN

When recording I&Os, ice chips should be recorded as half their volume. For example, 8 oz of ice chips count as 4 oz of water.

Recording I&Os

Cathy Parkes RN, BSN, PHN, CWCN

When recording I&Os, ice chips should be recorded as half their volume. For example, 8 oz of ice chips count as 4 oz of water.

When providing denture care, place towels into the sink to prevent damage should they fall during cleaning.

Denture Care

Cathy Parkes RN, BSN, PHN, CWCN

When providing denture care, place towels into the sink to prevent damage should they fall during cleaning.

Denture Care

Cathy Parkes RN, BSN, PHN, CWCN

When providing denture care, place towels into the sink to prevent damage should they fall during cleaning.

Venturi devices are used to provide the most precise FiO2 delivery (up to 40%) without intubation. The flow rate depends on the mask to which the device is attached.

Venturi Devices

Cathy Parkes RN, BSN, PHN, CWCN

Venturi devices are used to provide the most precise FiO2 delivery (up to 40%) without intubation. The flow rate depends on the mask to which the device is attached.

Venturi Devices

Cathy Parkes RN, BSN, PHN, CWCN

Venturi devices are used to provide the most precise FiO2 delivery (up to 40%) without intubation. The flow rate depends on the mask to which the device is attached.

Veracity is an ethical principle stating that the nurse should tell the truth. For example, the nurse should be honest with the patient about the possible side effects of a medication.

Veracity

Cathy Parkes RN, BSN, PHN, CWCN

Veracity is an ethical principle stating that the nurse should tell the truth. For example, the nurse should be honest with the patient about the possible side effects of a...

Veracity

Cathy Parkes RN, BSN, PHN, CWCN

Veracity is an ethical principle stating that the nurse should tell the truth. For example, the nurse should be honest with the patient about the possible side effects of a...

To prevent injury, follow proper body mechanics: stand with feet shoulder width apart; avoid twisting the spine; bend using the knees instead of the waist; and hold objects close to the body when lifting.

Body Mechanics for Lifting

Cathy Parkes RN, BSN, PHN, CWCN

To prevent injury, follow proper body mechanics: stand with feet shoulder width apart; avoid twisting the spine; bend using the knees instead of the waist; and hold objects close to...

Body Mechanics for Lifting

Cathy Parkes RN, BSN, PHN, CWCN

To prevent injury, follow proper body mechanics: stand with feet shoulder width apart; avoid twisting the spine; bend using the knees instead of the waist; and hold objects close to...

Things you can delegate to your PN (LVN, LPN): Medication administration, foley catheter insertion, enteral feeding, NG tube insertion, suctioning, tracheostomy care, reinforcement of patient teaching.

Delegating to your PN

Cathy Parkes RN, BSN, PHN, CWCN

Things can delegate to PN: Medication administration, foley catheter, enteral feeding, NG tube insertion, suctioning, tracheostomy care...

1 comment

Delegating to your PN

Cathy Parkes RN, BSN, PHN, CWCN

Things can delegate to PN: Medication administration, foley catheter, enteral feeding, NG tube insertion, suctioning, tracheostomy care...

1 comment
Combatting the Effects of Immobility - LevelUpRN

Combatting the Effects of Immobility

Cathy Parkes RN, BSN, PHN, CWCN

In order to combat the effects of immobility, encourage coughing/deep breathing/use of incentive spirometer, apply TED hose or SCDs to promote blood return, provide anticoagulation as ordered, and reposition the...

Combatting the Effects of Immobility

Cathy Parkes RN, BSN, PHN, CWCN

In order to combat the effects of immobility, encourage coughing/deep breathing/use of incentive spirometer, apply TED hose or SCDs to promote blood return, provide anticoagulation as ordered, and reposition the...

Things you can delegate to your CNA/tech partner:  Bathing, toileting, dressing, ambulating, positioning, vital signs, bed making, specimen collection, feeding patients without swallowing precautions.

Delegating to your CNA

Cathy Parkes RN, BSN, PHN, CWCN

Things can delegate to your CNA/tech partner: Bathing, toileting, dressing, ambulating, positioning, vital signs, bed making, specimen collection...

Delegating to your CNA

Cathy Parkes RN, BSN, PHN, CWCN

Things can delegate to your CNA/tech partner: Bathing, toileting, dressing, ambulating, positioning, vital signs, bed making, specimen collection...

In order to uphold HIPAA laws, log off the computer when stepping away, and use secure, unique passwords that are changed frequently. Never share passwords with anyone.

HIPAA Laws: Password Safety

Cathy Parkes RN, BSN, PHN, CWCN

In order to uphold HIPAA laws, log off the computer when stepping away, and use secure, unique passwords that are changed frequently. Never share passwords with anyone.

HIPAA Laws: Password Safety

Cathy Parkes RN, BSN, PHN, CWCN

In order to uphold HIPAA laws, log off the computer when stepping away, and use secure, unique passwords that are changed frequently. Never share passwords with anyone.

In the presence of blood, a fecal occult blood test card will turn blue. Report this finding to the provider for further evaluation.

Fecal Occult Blood Test

Cathy Parkes RN, BSN, PHN, CWCN

In the presence of blood, a fecal occult blood test card will turn blue. Report this finding to the provider for further evaluation.

Fecal Occult Blood Test

Cathy Parkes RN, BSN, PHN, CWCN

In the presence of blood, a fecal occult blood test card will turn blue. Report this finding to the provider for further evaluation.

If there is a tornado, avoid windows, and move patients to the middle of the building (e.g., hallways). If the patient cannot be moved, place a blanket over the patient for protection.

Tornado Nursing Procedures

Cathy Parkes RN, BSN, PHN, CWCN

If there is a tornado, avoid windows, and move patients to the middle of the building (e.g., hallways). If the patient cannot be moved, place a blanket over the patient...

Tornado Nursing Procedures

Cathy Parkes RN, BSN, PHN, CWCN

If there is a tornado, avoid windows, and move patients to the middle of the building (e.g., hallways). If the patient cannot be moved, place a blanket over the patient...

If equipment malfunctions, tag the faulty equipment, take it out of use, and notify the appropriate department.

Faulty Equipment

Cathy Parkes RN, BSN, PHN, CWCN

If equipment malfunctions, tag the faulty equipment, take it out of use, and notify the appropriate department.

Faulty Equipment

Cathy Parkes RN, BSN, PHN, CWCN

If equipment malfunctions, tag the faulty equipment, take it out of use, and notify the appropriate department.

When collecting a clean catch urine specimen, educate patients to clean the urethra with sterile wipes, waste the initial amount into the toilet and then position the sterile container into the stream.

Clean Catch Urine Specimen Collection

Cathy Parkes RN, BSN, PHN, CWCN

When collecting a clean catch urine specimen, educate patients to clean the urethra with sterile wipes, waste the initial amount into the toilet and then position the sterile container into...

Clean Catch Urine Specimen Collection

Cathy Parkes RN, BSN, PHN, CWCN

When collecting a clean catch urine specimen, educate patients to clean the urethra with sterile wipes, waste the initial amount into the toilet and then position the sterile container into...

When administering enemas, lubricate the tip and insert it approximately 3 - 4" into the rectum with the tip angled towards the umbilicus.

Administering an Enema

Cathy Parkes RN, BSN, PHN, CWCN

When administering enemas, lubricate the tip and insert it approximately 3 - 4" into the rectum with the tip angled towards the umbilicus.

Administering an Enema

Cathy Parkes RN, BSN, PHN, CWCN

When administering enemas, lubricate the tip and insert it approximately 3 - 4" into the rectum with the tip angled towards the umbilicus.

Ways to prevent hospital-acquired infections (HAIs) include performing proper hand hygiene, performing line/tube/drain care per evidence-based facility policy, limiting invasive procedures, and removing invasive devices as soon as indicated.

Preventing Hospital-Acquired Infections (HAIs)

Cathy Parkes RN, BSN, PHN, CWCN

Ways to prevent hospital-acquired infections (HAIs) include performing proper hand hygiene, performing line/tube/drain care per evidence-based facility policy, limiting invasive procedures, and removing invasive devices as soon as indicated.

Preventing Hospital-Acquired Infections (HAIs)

Cathy Parkes RN, BSN, PHN, CWCN

Ways to prevent hospital-acquired infections (HAIs) include performing proper hand hygiene, performing line/tube/drain care per evidence-based facility policy, limiting invasive procedures, and removing invasive devices as soon as indicated.

Ethnocentrism

Ethnocentrism

Cathy Parkes RN, BSN, PHN, CWCN

Ethnocentrism: The belief that one's own culture is superior to all others. View world from their own cultural viewpoint. Nurses should NOT practice ethnocentrism.

Ethnocentrism

Cathy Parkes RN, BSN, PHN, CWCN

Ethnocentrism: The belief that one's own culture is superior to all others. View world from their own cultural viewpoint. Nurses should NOT practice ethnocentrism.

If a patient is choosing to leave the hospital before recommended discharge, notify the provider, have the patient sign an "Against Medical Advice" (AMA) form, and remove any IV catheters. Do NOT call security!

Early Patient Discharge

Cathy Parkes RN, BSN, PHN, CWCN

If a patient is choosing to leave the hospital before recommended discharge, notify the provider, have the patient sign an "Against Medical Advice" (AMA) form, and remove any IV catheters....

Early Patient Discharge

Cathy Parkes RN, BSN, PHN, CWCN

If a patient is choosing to leave the hospital before recommended discharge, notify the provider, have the patient sign an "Against Medical Advice" (AMA) form, and remove any IV catheters....

Culturally competent care begins with identifying your own cultural beliefs and values!

Culturally Competent Care

Cathy Parkes RN, BSN, PHN, CWCN

Culturally competent care begins with identifying your own cultural beliefs and values!

Culturally Competent Care

Cathy Parkes RN, BSN, PHN, CWCN

Culturally competent care begins with identifying your own cultural beliefs and values!

For effective nonverbal communication, remember your ROLES: Relaxed body language, Open posture, Lean in, Eye contact, Sit squarely toward the patient.

Effective Nonverbal Communication

Cathy Parkes RN, BSN, PHN, CWCN

For effective nonverbal communication, remember your ROLES: Relaxed body language, Open posture, Lean in, Eye contact, Sit squarely toward the patient.

Effective Nonverbal Communication

Cathy Parkes RN, BSN, PHN, CWCN

For effective nonverbal communication, remember your ROLES: Relaxed body language, Open posture, Lean in, Eye contact, Sit squarely toward the patient.