Frequently Asked Questions
Level Up RN Membership
I need help logging in
To ensure a seamless login experience, be sure you are following these steps:
- Create an Account - THIS IS A MUST: If you haven’t already, please create an account with us at leveluprn.com/account/register. Be sure that you use the same email used when purchasing your membership, this is a crucial step to gain access to your membership. This only needs to be done once.
- Login Process: Moving forward, please log in at learn.leveluprn.com. You will be automatically redirected to leveluprn.com/account/login. Use your leveluprn.com login and password here. Both sites will share the same username and password.
- Two-Factor Authentication: For added security, a one-time password will be sent to your email. Check your inbox for this email. If you don’t see it, remember to also check your spam folder. Enter the one-time password as prompted.
- Accessing Courses: Once logged in on learn.leveluprn.com, you can find your courses under ‘my courses’.
If the issue persists, kindly share the details of your access (desktop, tablet or mobile) and the browser you are using. Screenshots or recordings of the issue would be incredibly helpful in assisting us to resolve this quickly.
How do I become a member?
Simply complete your membership purchase. Your monthly subscription gets you immediate & complete access to the Level Up RN Membership!
When does my membership expire? What if I need to cancel my membership?
Your membership will expire either 30 days or 12 months after your last successful payment, depending on which subscription frequency you chose. It will continue as long as you are subscribed! You can cancel at any time, but your membership access will stay active until 30 days/12 months after your last successful payment.
When does my membership become active?
Your membership will become active immediately after your first subscription payment. Check your email for instructions on how to log in and get started!
Can I get a refund on my membership?
Unfortunately, we don't offer refunds at this time; however, it is quick and easy to cancel your Membership at any time.
Are there any limits to how much I use the membership content?
You can use the membership content as much as you like while you are an active member. Watch, review, and repeat to your heart's content.
How much will I save on Level Up RN products with member pricing?
Members usually save around 10% on all of Level Up RN's products. Additionally, members are the first to get access to new product releases and additional special deals!
Flashables - Digital Nursing Flashcards
How do I get access to Flashables?
You can get access when you purchase either a one-time license or a subscription to any Flashables product.
Can I upgrade to the NCLEX Edition?
Yes! You can switch products (with a discounted charge to move to the NCLEX edition) from your customer profile under "Manage Subscriptions". Or you can reach out at support@leveluprn.com and our team will get that moving for you!
When does my access expire? What if I need to cancel my subscription?
Your access will expire one year after your last successful subscription payment. It will continue as long as you are subscribed! You can cancel at any time, but your access will stay active until one year after your last successful payment.
When does my Flashables license or subscription become active?
Your Flashables license will become active immediately after your payment. Check your email for instructions on how to log in and get started!
Can I get a refund on Flashables?
Unfortunately, we don't offer refunds at this time; however, it is quick and easy to cancel your subscription at any time.
What is the best way to use Flashables?
There are no WRONG ways to use Flashables! We recommend, especially if you are just getting started trying any subject and diving right in with the big, orange STUDY NOW button. Any time you hit STUDY NOW, whether you are in a subject or a smaller stack of flashcards, the learning system will track how you score each flashcard and where you leave off. When you come back, you can pick right back up where you left off, and over time the system will show you the flashcards that you don't know as well more frequently and those that you've mastered less frequently.
How do I add flashcards to my Saved Content list?
- You can add any flashcard to your Favorite Cards by clicking the small orange Save button on the bottom left corner of your screen while on any flashcard.
- Click it a second time (the button will now say "Saved" and will be dark magenta) and you can remove it from your Favorites!
- OR When viewing any subject or smaller stack, scroll down to view the list of cards. You can add any card to your Favorite Cards by clicking the grey heart icon next to the card title. It will turn dark magenta to indicate that it has been added to your Favorite Cards!
- Additionally, you can add an entire sub-stack of flashcards to your Saved Content by clicking on the grey heart icon next to the sub-stack name.
How does Flashables scoring work?
Scoring is at the heart of the Flashables experience.
You will have 3 options: (WTF?!, Learning, and Leveled UP) when you flip each flashcard.
- Click on the magenta "WTF?!" icon if you are completely unfamiliar with the content on the flashcard.
- Choose the blue "Learning" icon if you are somewhat familiar with the content on the flashcard but need some reminding.
- Choose the orange "Leveled Up" icon if you are confident you really understand the material.
When studying an individual card, your Favorite cards, or your list of already scored cards, you will also have the option to SKIP scoring to move more quickly to the next card.
General FAQ
When is my product going to arrive?
You can expect your product to arrive within 2-5 days after your order.
USPS tracking indicates my package has been delivered, but I don't have it.
Make sure to check your mailbox, as packages are often placed in there (vs. delivered to your doorstep). If it is not there, please contact your USPS office with the tracking number information. USPS has geotracking technology to determine the exact location of the postal agent when your package was delivered.
I entered the wrong address, or left off part of my address when I ordered my shipment. What can I do?
Level Up RN is not responsible for addresses entered incorrectly. Please check your shipping address before finalizing your order! Packages with invalid addresses are typically returned to us. If you are in a time crunch, you can order another deck with your proper address. If you have time, you can wait until the package gets returned to us, then we can send you an invoice for new shipping costs, and we will ship it back out to you.
How can I see tracking on my shipment?
When you make your purchase, you should get a shipping confirmation email with a button link to view your order. From there, you should be able to track it.
What is the return policy?
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If it is within 30 days of your purchase, and your products are in new* condition, you may submit a return.
We don’t offer return shipping, but you can send them to:
Level Up RN
2101 Las Palmas Dr, Suite B
Carlsbad, CA 92011
Please be sure to protect the cards (we ship everything in 2 bubble wrap mailers, one inside another. Damaged cards due to insufficient packaging will not be refunded. Once we receive the package, we can provide you a refund (minus the original shipping cost).
*Products that were delivered shrink-wrapped must still be shrink-wrapped.
How do these cards work? Do I still need to read my book word for word?
A lot of people have used the cards along with the videos and done very well, without reading the book word for word. However everyone is different! We have a video here that explains how to use the cards. For example, the Medical-Surgical flashcards are A LOT of cards—studying with them for an hour or two a day is WAY better than trying to study for MANY hours in just a few days.
Are these cards useful for someone in a PN program?
The flashcards should absolutely be helpful for PN students, as well as RN students. Our understanding is that the RN and PN materials are nearly identical, so the information should be applicable.
Do the Pharmacology flashcards include ALL the meds in my pharmacology book?
The cards don't contain ALL the meds in the pharmacology materials, but they do contain most of them. We tried to just include the most important ones, so that people wouldn't be overwhelmed. For example, there are dozens of chemo drugs, but we only included a few that we felt are most important for ATI, NCLEX, and HESI. Another example are the ADHD meds for kids. Our experience is that the standard exams only ask about a couple of them, so that is all we included. Even with leaving out less important meds, there are still a lot!
How should I cite Level Up RN flashcards as a reference?
This will depend what citation style you are using (APA, Chicago, etc.)
Within your chosen citation style, we suggest that you cite our flashcards the way you would cite a book, but with an organization instead of an author.
Be sure to provide page number citations within your in-text citations to the exact card number(s) where you found the information.
Note: some professors may not be willing to accept sources that are not books or journals.
Example:
Level Up RN. (2023). Psychiatric Mental Health Nursing Flashcards.