The quality improvement (QI) process and best practices along with different types of patient safety events (e.g., near miss, adverse event, sentinel event).
The quality improvement (QI) process and best practices along with different types of patient safety events (e.g., near miss, adverse event, sentinel event).
Best practices for employee performance appraisal and disciplinary action (e.g., for the chemically-impaired employee and the progressive approach to discipline).
Best practices for employee performance appraisal and disciplinary action (e.g., for the chemically-impaired employee and the progressive approach to discipline).
The types and stages of conflict, and conflict management strategies (e.g., avoiding, smoothing, competing, accommodating, compromising, collaborating).
The types and stages of conflict, and conflict management strategies (e.g., avoiding, smoothing, competing, accommodating, compromising, collaborating).
Patient prioritization models, including the nursing process, Maslow's hierarchy, ABCs, acute vs. Chronic, unexpected vs. Expected, restrictive/invasive procedures, and survivability potential.
Patient prioritization models, including the nursing process, Maslow's hierarchy, ABCs, acute vs. Chronic, unexpected vs. Expected, restrictive/invasive procedures, and survivability potential.
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